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Moovance solutions SAS offers you the opportunity to use the Moovance Mobile Application to prevent road accidents, track your means of transport, carpool and estimate your carbon emissions. Indeed, this application aims to help users adopt a safer and more ecological mobility and to offer various services or products related to this approach. Use of this application is expressly subject to prior acceptance by users of these General Terms and Conditions of Use.
Moovance Mobile Application by Moovance solutions SAS: refers to the Publisher’s application accessible via a compatible mobile device (smartphone). This application includes various services:
Moovance General Terms and Conditions of Use: refers to the present general terms and conditions of use of the Moovance Mobile Application.
Data: refers to all information collected and processed by the Publisher. This includes Geographical Data, Payment Data and Processed Data.
Data collected: Surname, first name, telephone number, driver’s license number are the data required to authenticate the user and pay premiums, including the car-sharing premium.
Geographical data: refers to data, not linked to an identifier, transmitted from the User’s cell phone GPS sensor to the Publisher’s server, i.e. the vehicle’s position (latitude, longitude, speed).
Payment data: refers to data collected from the user for the payment of premiums
Processed Data: refers to data calculated by the Moovance Mobile Application using Geographical Data and an identifier, such as the detection of high-risk road events or the type of vehicle driven by the User.
Publisher:refers to the provider of the Moovance Mobile Application: Moovance solutions SAS Société par actions simplifiée whose registered office is at 229 rue Saint Honoré Paris 75001, SIRET: 90292172500013
Services: refers to the functionalities offered to the User on the Moovance mobile Application.
User: means any natural person who owns or possesses a compatible mobile device and uses the Moovance application after accepting the General Terms of Use. The user must be a natural person of legal age and in possession of a valid driving licence.
1.1 – Purpose
The purpose of these General Terms and Conditions of Use is to define the terms and conditions under which the Publisher grants the User the right to use the Mobile Application on a personal, non-exclusive and non-transferable basis. They constitute the contract between the Publisher, the Company and the User of the Mobile Application.
1.2 – Acceptance of the General Terms of Use
Downloading and, where applicable, using the Mobile Application implies the User’s unconditional acceptance of the Terms and Conditions of Use in their entirety.
1.3 – Coming into effect of the General Terms of Use
The General Terms of Use will take effect on the date they are first posted on the Mobile Application. The General Terms of Use are binding on all Users from the date of downloading of the Mobile Application and for the entire duration of its use.
1.4 – Modifications to the General Terms and Conditions of Use
The Publisher reserves the right to modify, for any reason whatsoever, in particular for updates, for any reason whatsoever and at any time, all or part of the General Terms and Conditions of Use of the Mobile Application.
Consequently, the User acknowledges and accepts that no compensation of any kind whatsoever may be granted in this respect. Modifications to the Mobile Application and/or the General Terms and Conditions of Use come into force on the date they are posted on the Mobile Application, and are enforceable on the date of first use by the User following the date on which said modifications come into force.
The Publisher recommends the User to refer, as far as possible, to the latest available version of the Terms and Conditions of Use in the relevant tab of the Mobile Application.
2.1 – Presentation and operation of the Mobile Application.
The Moovance mobile application is a service that measures the carbon footprint of all the user’s mobility in real time, with the aim of raising awareness and then reducing CO2 emissions.
<span”>The more low-carbon mobility the User adopts (walking, cycling, scootering, public transport, carpooling), the more the User will be rewarded with “Mooves” points.
These “Mooves” points can then be converted in the Application according to the offers referenced.
2.1 – Access to the Mobile Application
The User can download the Mobile Application free of charge to his compatible mobile device directly from his terminal via the following download platforms:
Subject to the actions of third parties, the Mobile Application is available on the Internet to any User with Internet access/connection. The User is solely responsible for the proper functioning of his or her computer equipment and Internet access.
3.1 – Eligibility
The User must be a natural person who owns or possesses a compatible mobile device and uses the Moovance application after accepting the General Terms of Use.
The user must be a natural person of legal age and in possession of a valid driver’s license.
3.2 – Mobile Application rates and fees
Use of the Mobile Application by the User is free of charge for the duration of use and does not give rise to any obligation to purchase or any financial consideration on the part of the User towards the Publisher.
However, access to the Mobile Application does not include data communications enabling access to services (GPRS, Edge, 3G, Wifi) or all costs relating to access to Mobile Application services, such as hardware costs relating to the acquisition of the mobile device and all mobile Internet access costs, which remain the financial responsibility of the User, in particular according to the rates set out in his subscription contract with his telecommunications operator for his mobile device.
3.3 – Carbon estimate at time of registration
During the registration process, the User can voluntarily carry out a carbon estimate of his/her mobility. This estimate will calculate the number of kilograms of CO2 emitted per week, based on information provided to the Editor by the User. The Editor will then determine a personalized CO2 reduction target for the User.
To carry out this carbon estimate, the User will be asked to enter their means of transport (Metro/Tramway, Bus, Bicycle, Train) and the vehicles they use. Users can enter the vehicles they use by creating a vehicle in the Mobile Application. To create a vehicle, the User can choose between :
3.4 – Creating a User account
To access the Mobile Application service, the User must create a user account in the Application. The authentication procedure consists of :
3.5 – Geolocation
The geolocation functionality is necessary for the Mobile Application and allows the User to be guided more precisely in relation to his position. Geolocation is performed using GPS/A-GPS technology to pick up signals from GPS satellite antennas. The User’s mobile device then calculates its own position.
The User may deactivate geolocation at any time from the settings of his/her cell phone. By deactivating geolocation, the User will no longer be able to access the application’s functions or obtain a driving score.
The user may have access to the cartography (details of journeys made by himself) which may not be communicated to third parties without his authorization.
For more information on the processing of geolocation data, the User may consult Moovance’s Privacy Policy.
3.6 -Physical activity monitoring and accelerometers
Physical activity tracking data is used to calculate the number of steps taken. Accelerometer data is used to calculate the eco-driving score. These data can be used to complete trips that are not journeys, and are also used to improve predictions of modes of transport.
The user agrees to :
The user also agrees not to :
The Publisher reserves the right to refuse and/or cancel a username/delete the User account, at its sole discretion, in the event of fraud.
The Publisher reserves the right to refuse any User who does not comply with these Terms of Use access to all or part of the Service.
The Publisher uses all reasonable skill and care to provide and ensure the proper operation of the Mobile Application, but shall not be under any obligation to the User to do so.
The Publisher reserves the right, without prior notice, to suspend permanently or temporarily the use of all or part of the Mobile Application, in particular in order to update, modify or maintain it, and generally for any other technical or organizational reason. Consequently, the Editor may not be held liable in any way whatsoever, and for any reason whatsoever, in particular in the event of temporary or total unavailability of all or part of the Mobile Application, a difficulty linked to response time, and in general, a failure in performance of all or part of the Mobile Application.
6.1 – Les Mooves
In the Moovance mobile application, users accumulate points called “Mooves” during their daily journeys, depending on their mode of transport. The number of Mooves collected is subject to verification, may vary and is limited. The Publisher reserves the right to withdraw Mooves if, for any valid reason, it suspects that they have been obtained by means other than travel. In addition, the accounts concerned may be suspended or deactivated.
The Publisher has full discretion to define and revise the criteria for moves entitling to Mooves, as well as the algorithms for detecting and verifying such moves. For example, the thresholds for awarding Mooves may be modified periodically. The precise allocation criteria are detailed in the FAQ section of the Moovance application, and a daily limit on the number of Mooves that can be accumulated may be imposed by the Company.
6.2 – Benefits and actions
Users can exchange their Mooves for various benefits and rewards in the Moovance Application. The number of Mooves required for each benefit is clearly indicated.
It is essential to note that :
The responsibility for the use of the benefits lies with the user. The Publisher declines all responsibility for any damage resulting from their use.
7.1 – The CEE scheme
The Energy Savings Certificates (CEE) scheme, created by articles 14 to 17 of French Law 2005-781 of July 13, 2005 setting out energy policy guidelines (the POPE Law), is one of the main instruments for controlling energy demand. The scheme is based on a three-year obligation to achieve energy savings in CEE (1 CEE = 1 kWh cumac of final energy), imposed by the public authorities on energy suppliers (“obligés”). These suppliers are thus encouraged to actively promote energy efficiency among energy consumers: households, local authorities and professionals.
In section article 7 :
As part of the “Short Distance Carpooling” scheme, the financer (obliged party) offers eligible User-drivers (see eligibility criteria in paragraph 7.2) a bonus of up to €100, broken down as follows:
Moovance Solutions reserves the right to modify, suspend or terminate this offer based on regulatory changes to CEE or other changes to the offer.
7.2 – Eligibility for the “Short-distance Carpooling” CEE financial incentive and “Coup de pouce Short-distance Carpooling” bonus
To be eligible for the CEE “Short Distance Carpooling” financial incentive, the User-Driver must in particular :
To qualify for the “Coup de pouce Covoiturage courte distance” bonus, worth 75 euros, the driver must also:
7.3 – Checking compliance with operation conditions
The provisions relating to the CEE offer are applicable only once per Driver. You agree to respond diligently to any request from Moovance Solutions or the Funder in the event of verification of compliance with this condition.
In the absence of a satisfactory response to these requests, Moovance or the Funder reserves the right to take any appropriate action against you, including suspending your Account, limiting your access to the services or terminating these TOS.
In addition, as part of the regulations governing energy saving certificates, you may be contacted by the Funder or one of its partners for the purpose of verifying the data contained in your file, in particular the route taken.
Finally, additional information and data may be requested via our intermediary from the organizations in charge of CEE control, in particular the Pôle National des Certificats d’Economie d’Energie.
The financial incentive is subject to all these conditions. To qualify, Moovance Solutions and moB must transmit all data to the NCEE within 7 days of the first trip as a driver.
The CEE “Carpooling short distance” financial incentive and the “Carpooling short distance” bonus may be paid within a maximum of three months of the first carpooling journey successfully identified by the Moovance platform as eligible for the scheme, and under the conditions described in 7.2.
Any failure to comply with the obligations set out in 7.2 and 7.3, particularly those relating to the control of the operation, may result in the cancellation of the operation.
The offer is valid until 31/12/2025. In the event of an audit, beneficiaries must respond promptly to any request from Moovance Solutions or the Funder. Any false declaration is subject to the penalties of the French penal code (article 441-7). To find out more about CEE, visit the DGEC website.
7.4 – Processing of personal data in connection with the Carpooling Bonus
In the context of the car-sharing bonus, as a car-sharing facilitator, we collect the personal and journey data required to check your eligibility for the car-sharing bonus and to enable the Financier to compile applications for energy-saving certificates (CEE), in accordance with regulatory requirements. This data is processed electronically for the purpose of submitting CEE application files to the Pôle national des CEE (PNCEE) by the Financier, as data controller. The Funder will carry out checks or have them carried out by a third party of its choice, and may contact you by e-mail or telephone for this purpose. You have the right to access, rectify, oppose, limit and delete your data, which you may exercise by contacting the Supplier.
For further information, please consult the personal data protection policies available on our website.
Data relating to CEE emissions are kept for 9 years after validation, in accordance with legal requirements.
Some of the information collected is also processed to check the pre-eligibility of carpool drivers for CEE operations. The recipient of this data is the Direction Générale des Infrastructures, des Transports et de la Mer, as the data controller responsible for implementing the Carpooling Proof Register. The data retention period is set by decree at 5 years for short distances.
You have the right to access information concerning you, as well as the right to rectify, oppose, limit and delete any such information. You can exercise your rights by contacting the Data Protection Officer of the French Ministry of Ecological Transition, by writing to the following address: dpd.daj.sg@developpement-durable.gouv.fr
In accordance with the French Data Protection Act of January 6, 1978, the Publisher undertakes to ensure the highest level of protection for Users’ personal data. In this respect, Moovance has appointed a Data Protection Officer, who can be contacted at the following email address: dpo@moovance.fr
8.1 – Identity of the publisher
The Publisher collects the Data in the User’s name and on his behalf. The Data is intended exclusively for the Publisher. Any transmission of said Data to third-party companies is subject to the User’s prior consent.
8.2 – Data processing
The Publisher does not collect any sensitive data concerning its Users, such as racial or ethnic origins, political, philosophical or religious opinions, or any data relating to the trade union membership, health or sex life of its Users. Data is collected by the Publisher, when using the Mobile Application, for the following purposes:
8.3 – Data transfer/hosting
No data is transferred outside the European Union. The Publisher’s services are integrated on servers hosted in France.
8.4 – Data retention
Data will not be kept for longer than three months after the user has finished using the application.
8.5 – Users’ rights
Where applicable, and in accordance with the aforementioned Data Protection Act, Users have the right to access, portability, deletion, rectification and opposition of their personal data. Each User may exercise this right(s), by providing proof of identity, either by e-mail to the following address: contact@moovance.fr or by post to the following address: Moovance, 229 rue ST Honoré, 75001 Paris.
The Publisher is the exclusive owner of all intellectual property rights relating to the design and production of the Mobile Application (in particular graphic charters, content, tabs, functionalities, etc.), with the exception of the Geographical Data. The Mobile Application is the exclusive property of the Publisher.
Except as provided by law, it is expressly forbidden for the User, without the prior written consent of the Publisher, to copy, modify, improve, edit, translate, decompile, create a derivative work, reverse engineer or otherwise attempt to locate the source code, sell, assign, sublicense or transfer in any way all or part of the Mobile Application.
Any reproduction, representation or use of any kind whatsoever and for any purpose whatsoever of all or part of the Mobile Application, and in particular its structure and/or content, without the prior written authorization of the Publisher, constitutes an act of counterfeiting.
The information contained in the Mobile Application, including maps, is provided for information purposes only. The Editor cannot guarantee that the information is free from errors, nor can he guarantee that it is complete, up-to-date and/or exhaustive. Consequently, the Publisher cannot be held responsible for the use made of such information by the User.
The User acknowledges that the Publisher shall not be held liable, in any manner whatsoever, and on any grounds whatsoever, for any direct and/or indirect damage, including in the event of non-exhaustiveness of its data, relating to the Use of the Application. The User remains solely liable in this respect.
Consequently, the Publisher cannot be held liable for any decisions of any kind that may be taken by the User on the basis of information accessible via the Mobile Application services. The Publisher reserves the right to take any action necessary to ensure that the User complies fully with its obligations. The User is responsible for the use he makes of the information made available to him by the Publisher within the framework of the Mobile Application, and must therefore ensure that he is in possession of all the information necessary to make a decision in his own best interests.
For any questions and/or complaints concerning a technical problem related to the Mobile Application, any User may contact the Publisher by e-mail at the following address: contact@moovance.fr
The General Terms of Use and the use of the Mobile Application are governed by and construed in accordance with French law and are subject to the exclusive jurisdiction of the French courts. Any disputes arising in connection with the execution and/or interpretation of the Terms of Use shall be brought before the competent courts of Paris.
13.1 – DPO (Data Protection Officer) contact details
If you have any questions or concerns about your personal data or our privacy policy, you can contact our DPO at the following address:
Address: 229 rue saint-honoré, 75001 Paris
Email : rodrigue@moovance.fr
Telephone: 01 87 40 57 00
13.2 – Safety measures
We take the protection of your personal data very seriously. To guarantee their security, we have implemented the following measures:
13.3 – Legal basis for each processing operation
For each processing of personal data, we ensure that we have an appropriate legal basis:
13.4 – Exercise of rights
You have various rights concerning your personal data:
To exercise these rights, please contact our DPO using the contact details provided above.
13.5 – Policy on security breaches
In the event of a security breach resulting in the disclosure, loss, modification or unauthorized access to your personal data, we undertake to inform the users concerned and to take all necessary measures to limit the effects and prevent further incidents.
13.6 – Right of complaint to the CNIL
If you feel that your personal data protection rights have not been respected, you have the right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés). You can do this directly on their website or by contacting them by post.
We thank you for your trust and pledge to protect and respect your privacy.
Complaints or disputes will always be received with attentive benevolence. In the event of a dispute, the User must first contact the Publisher for an amicable solution by email at contact@moovance.fr or by post at the following address: Moovance, 229 rue St Honoré 75001 Paris.
In the event of a complaint relating to the processing of personal data, the user may contact the CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 0710.
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